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InfinityVerse Return and Refund Policy

At InfinityVerse, we take pride in the quality of our hoodies and sweatshirts. We want you to be completely satisfied with your purchase. However, if you receive a defective or damaged item, our team is here to help you as soon as possible.

  1. Conditions for Returns and Replacements

  • Defective or Damaged Items: We accept returns and offer replacements or full refunds exclusively for products that arrive broken, defective, or with damage caused during transit.

  • Notification Period: You must notify us of any defects or damage within 7 days of receiving the package, based on the delivery date indicated in the carrier's tracking information.

  • Item Condition: To be eligible for a return or replacement, the item must be unused, in its original packaging, and in the same condition in which you received it.

  • Uncovered Situations: We do not accept returns or offer refunds for changes of mind, personal preferences, customer errors in selecting sizes or options, or minor discrepancies with the outer packaging.

  1. How to Request a Return or Replacement To request a solution for a defective item, follow these steps:

  2. Contact our customer support team by email at infinityverseoficial@gmail.com within the 7-day period.

  3. Include your order number—for example, #1001—in the subject line.

  4. Provide a detailed explanation of the issue along with clear photographs or a short video showing the defect or damage. Once our team reviews and approves your request, we will provide instructions for returning the item or receiving a replacement directly. Only items with prior authorized returns will be accepted. Unauthorized returns will not be processed or returned to the sender.

  5. Return Shipping Costs

  • For items confirmed as defective, damaged, or incorrect, InfinityVerse will cover the return shipping costs or send a free replacement directly.

  • Shipping fees paid on the original order are non-refundable.

  1. Refunds and Processing Times

  • Once we receive and inspect the returned item, or once our team verifies the proof of damage, we will send you an email to notify you whether your refund has been approved.

  • Approved refunds will be automatically processed to the original payment method within 5 to 10 business days.

  • Please note that processing times may vary depending on your financial institution or credit card provider.

  1. Order Cancellations and Administrative Fees

  • Orders may only be canceled within 12 hours of placement.

  • If our logistics team has already processed, prepared, or shipped an order and a refund or cancellation is requested, a fixed fee of $4.00 USD will be deducted from the refund amount. This fee covers non-refundable administrative handling costs, payment gateway commissions, and warehouse manipulation expenses.

  1. Shipping and Delivery

  • Processing Time: Orders are processed within 1 to 3 business days.

  • Estimated Delivery Time: Standard delivery typically takes between 6 and 10 business days.

  • External Delays: InfinityVerse is not responsible for shipping delays caused by customs procedures, weather conditions, major carrier delays, or other external circumstances beyond our control.

  1. Lost, Stolen, or Incorrectly Addressed Packages

  • Incorrect Address: InfinityVerse is not responsible for packages delivered to an incorrect or incomplete address provided by the customer at checkout. Please review your shipping details carefully before placing an order.

  • Stolen Packages: If the carrier officially marks the shipment as "Delivered," InfinityVerse is not responsible for packages lost or stolen after delivery confirmation.

  • Confirmed Lost Packages: If the carrier officially declares that a package was lost in transit, we will ship a free replacement or issue a full refund.

Contact and Support If you have any questions about our Return and Refund Policy, you can reach out to our team:

  • Email: infinityverseoficial@gmail.com

  • Text Messages (Text only, no calls): +1 5053181345

  • US Tax Address (PEAKGLOBAL LLC): 1209 Mountain Road Place Northeast, Ste N, Albuquerque, NM 87110

  • Brand: InfinityVerse (operated by PEAKGLOBAL LLC)